Refund & Return Policy
Effective Date: 10/02/2025

Returns

You may return items within 14 days of delivery.

Conditions:

  • Item must be unused
  • Item must be in original packaging
  • Proof of purchase required

Non-Returnable Items

  • Final sale items
  • Gift cards
  • Personalized/custom items

Refunds

Once we receive and inspect your return, we will notify you.
If approved, refunds are processed to your original payment method within 5–10 business days.

Shipping Costs

Shipping costs are non-refundable unless the item was defective or incorrect.

Damaged Items

If your order arrives damaged, contact us within 48 hours at:
📧 support@sterlingcommercegroup.com